We began by familiarizing ourself with our client’s industry, diving deep into research and holding important conversations. Our team then surveyed our client project leaders to gain understanding on a few essential specifics: Do all parties agree on the problem? Do all parties appreciate the approach of training to provide common language and process? Do all parties consent to the time required for employees to be trained?
With this foundation in place, Wisconsin Medmark then designed and developed a one-day problem-solving process program as well as a train-the-trainer program. This enabled company employees to be instrumental in the roll-out of the training.